Frequently asked questions
How long does delivery take?
Delivery takes 10 to 15 days. Each order is carefully sourced and shipped directly to you. Once your order ships, we send your tracking number automatically via WhatsApp, so please make sure your WhatsApp number is correct at checkout.
Is delivery really free?
Yes. Delivery is 100% free across Kenya. There are no hidden delivery fees at checkout: the price you see is the price you pay.
How do I pay, and why is cash on delivery not available?
Payment is made online at checkout with M-Pesa or the other payment methods shown there. We ask for payment before shipping because it confirms and secures your order, and it allows us to source and ship your watch directly to you. After payment, you receive an order confirmation on WhatsApp.
How can I track my order?
Your tracking number is sent to your WhatsApp as soon as your order ships. You can also use the "Track Your Order" page in the menu to follow your parcel at any time.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return your watch within 30 days of delivery. To start a return, message us on WhatsApp at +254 703 232 451 with your order number. [Add: the condition the watch must be in, who pays return shipping, and how many days the refund takes.]
















